Returns & Exchanges, Refunds, and Cancellations

Refunds (if applicable)

Once your return is received and inspected, you will be notified by email regarding the status of your refund. Approved refunds will be processed within 3–7 business days, depending on your bank. Your financial institution may require additional time to post the transaction.

Fees, Refunds and Cancellations

Shipping fees are non-refundable.

Orders that qualified for free shipping and are returned due to an insufficient or incorrect address, or customer ordering errors, will incur a 20% fee to cover non-refundable payment processing, shipping, handling, and related operational costs. The actual cost incurred to ship the order will also be deducted from the refund.

All returns, refunds, and cancellations are subject to this 20% fee, as these costs are incurred at the time of purchase and are not fully retained by Nail Company Wholesale Supply.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, it may take some time before your refund is officially posted. Please be aware that refunds may already be calculated into the transaction reflected on your statement. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nailcompany.com.  

Clearance Items Are Non-Refundable

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at sales@nailcompany.com.

Exclusions

We do not accept returns and/or exchanges on any electrical equipment (ie. drills, LED/UV lamps). Please register your warranty with the corresponding manufacturer. However, we are authorized retailers of these electronics, therefore you should have no issues with registration. Please keep a copy of your receipt in case you may need to make a claim. 

We do not accept returns and/or exchanges on products that do not come with seals (ie. Kiara Sky, Glam and Glits, etc) and nail monomers. Once the product is shipped, it will be considered as "Used Condition".

We are not responsible for any lost or missing packages that has a "Delivered" tracking status. We do provide package protection at an affordable rate. Please make sure to check mark the small box for Navidium Package Protection at checkout.

Warranty

All warranties for products sold by our company are provided directly by the manufacturer, and not by Nail Company Wholesale Supply, Inc. We do not cover shipping costs for warranty claims and the customer is responsible for all shipping charges associated with returning the product to the manufacturer.

It is important to register your product with the manufacturer to ensure that you receive any applicable warranties. Please check the manufacturer's website or warranty card for specific details on their warranty policies, as most warranties (if any) typically come with a one-year warranty.

Disclaimer: Nail Company Wholesale Supply, Inc is not responsible for the changes of manufacturing components, specifications, or color which may differ from literature, web sites or other promotional items. 

If applicable, please send packages to:

ATTN: Customer Service Dept.
Nail Company Wholesale Supply
3015 Mobile Hwy
Pensacola, FL 32505

Email: sales@nailcompany.com