FAQs
General Disclaimer
The information provided on this website is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
Product Disclaimer
We strive to ensure that the products offered on our site are accurately described and represented. However, please note that slight variations in color, size, and design may occur. We cannot guarantee that the color you see on your monitor will accurately reflect the color of the product.
Shipping Delays Due to Weather
Your order is important to us, and we ship as quickly as possible. However, extreme weather and natural events can impact carrier delivery times. Because these circumstances are outside our control, we cannot provide refunds for delays caused by weather or carrier service interruptions. Thank you for your understanding during these situations.
Navidium Package Protection Disclaimer
Navidium Package Protection is an optional service that protects packages in the event they are lost or stolen upon delivery. By opting out of Navidium Package Protection at checkout, you waive coverage and release Nail Company Wholesale Supply of any responsibility if your package is lost or stolen.
Manufacturing Disclaimer
Nail Company Wholesale Supply, Inc. is not responsible for changes in manufacturing components, specifications, or colors that may differ from our promotional materials, website, or other literature.
FAQs
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How long is shipping?
We are currently shipping out of Florida. Unfortunately, we do not ship outside of the United States. Our ship time is 2-7 days depending on your location (excluding holidays and weekends). We have no control over the processing time, route, or updates provided by the carriers.
Orders placed over the weekend will process the following business day. Processing refers to the time it takes for us to prepare your order for shipment. Tracking information will be emailed to you once the order has been shipped.
Please note that during holidays, all mail carriers experience delays in shipping times. This, unfortunately, is out of our control.
Tracking states “Delivered” but I did not get a package.
Sometimes the tracking will show the package was "Delivered", however, it may take up to 3 days for the package to show up. USPS and UPS can often mark packages as delivered ahead of time in order to meet delivery targets, even while still in possession of them. Please contact the carrier for further information regarding your delivery:
USPS: 800.275.8777
UPS: 800.742.5877
FedEx: 800.463.3339
My package stopped moving, what is going on?
We understand your frustration. However, USPS, UPS, and FedEx provide us with the same information that is listed on their website. Please call the carrier directly for more information:
USPS: 800.275.8777
UPS: 800.742.5877
FedEx: 800.463.3339
I entered the wrong address!
Please contact us as soon as possible to check if your order is still in our fulfillment center. If the order has already been fulfilled or delivered, we are unable to make any changes to the address.
If an order is placed with an incorrect address and is successfully delivered to that address, we cannot accept responsibility for replacing or refunding the order. Nail Company Wholesale Supply is not responsible for orders delivered to an incorrect address due to customer error.
Orders over $150 (Free Shipping):
Orders that qualified for free shipping and are returned due to an insufficient or incorrect address, or customer ordering errors, will be subject to a 20% fee. This fee covers non-refundable payment processing, shipping, handling, and related costs.
Additionally, the actual cost incurred to ship the order will be deducted from the total refund amount.
Orders under $150 (Paid Shipping):
Shipping costs are non-refundable.
Packages returned to us due to ordering errors (such as missing unit numbers or incomplete addresses) may be reshipped once the customer confirms the correct address. Additional shipping and handling charges will apply.
If we do not receive a response from the customer within 7 days of the package being returned to our facility, the order will be automatically canceled and refunded minus any applicable fees.
Are there any discounts or coupon codes?
Periodically, we offer coupon codes. You may sign up to our emailing list so that you will be notified of any special promotions.
Is your site for professionals only?
We highly recommend that you have a license or prior training when purchasing the products on our site. Without proper training, some of the chemical ingredients found in these products may cause damage/irritation to you. In addition, with improper use, the product may become damaged. Otherwise, anyone is able to purchase from our site.
What is Navidium Package Protection?
Navidium Package Protection is a service provided that protects packages in case they are lost or stolen upon delivery. It is automatically added at every checkout; however, you have the option to remove it from your checkout. By removing Navidium Package Protection from your checkout, you are waiving coverage and releasing Nail Company Wholesale Supply of any responsibility if your package is lost or stolen. The cost of Navidium Package Protection varies depending on your order subtotal.
We may request supporting documents, such as a police report, to finalize your claim. Failure to comply may result in the denial of your claim due to insufficient evidence. All claims must be made within 30 days from the date it was shipped.
Why do I have to send in additional documents for verification?
Due to high fraudulent activities in recent days, we have placed a new policy regarding orders tagged with high alert. To protect our customers from possible fraudulent charges, we will require additional information to verify that it is you who made the purchase.
For questions relating to Returns and Exchanges, please click on the link provided below:
Returns and Exchanges
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Contact Us
Call: 850.434.6245
Text: 850.503.2874
Email: sales@nailcompany.com
Business Hours
Monday-Sunday