FAQs

  • Are there any discounts or coupon codes?
    • Periodically we offer coupon codes. You may sign up to our emailing list so that you will be notified of any special promotions.
  • Is your site for professionals only?
    • We highly recommend that you have a license or prior training when purchasing the products on our site. Without proper training, some of the chemical ingredients found in these products may cause damage/irritation to you. In addition, with improper use, the product may become damaged.
  • How long is shipping?
    • If your order is placed by 12pm during the business day, it will be processed and shipped out of our facility the same day. We are currently shipping out of Florida. Our ship time is 2-5 days depending on your location. Most of our packages will be delivered to you within 2-4 days.
  • Tracking states “Delivered” but I did not get a package.
    • Sometimes the tracking will show the package was "Delivered", however, it may take up to 3 days for the package to show up.
  • What is Package Protection?
    • Package Protection an insurance service provided by Route that insures packages in which they are lost or stolen upon delivery. It is automatically added to every cart, however, you have the option to remove it from your cart.
    • Please note that by removing Route Package Protection from your cart, you are waiving coverage and releasing Nail Company Wholesale Supply of any responsibility if your package is lost or stolen.
    • Route Package Protection cost varies depending on your Order Subtotal, please reference the list below:
      • $0.98 for orders $0-$100
      • For orders $100+ Route charges 1.5%-5% of the cart total based on several factors (for example, if an order was $150 USD, then Route could be $2.25 USD). 

 

*For other questions relating to Returns and Exchanges, please click on the link provided below: