• How long is shipping?
      • We are currently shipping out of Florida. Unfortunately, we do not ship outside of the United States. Our ship time is 2-7 days depending on your location (excluding holidays and weekends). We have no control over the processing time, route, or updates provided by the carriers. 
      • Orders placed over the weekend will process the following business day. Processing refers to the time it takes for us to prepare your order for shipment. 
      • Tracking information will be emailed to you once the order has been shipped.
      • Please note during holidays, all mail carriers experience delays in shipping times. This unfortunately is out of our control.
    • How do I track my order?
    • Tracking states “Delivered” but I did not get a package.
      • Sometimes the tracking will show the package was "Delivered", however, it may take up to 3 days for the package to show up. USPS and UPS can often mark packages as delivered ahead of time in order to meet delivery targets, even while still in possession of them. 
      • Please contact the carrier for further information regarding your delivery. 
        USPS: 800.275.8777
        UPS: 800.742.5877
        FedEx: 800.463.3339
    • My package stopped moving, what is going on?
      • We understand your frustration however, USPS UPS and FedEx provides us with the same information that is listed on their website. Please call the carrier directly for more information.
        USPS: 800.275.8777
        UPS: 800.742.5877
        FedEx: 800.463.3339
    • I entered the wrong address! 
      • Please contact us as soon as possible to see if we still have your order in our fulfillment center. If the order has already been fulfilled or delivered, we are not able to change the address. Unfortunately, if an order has been placed with an incorrect address and delivered to that address, we regret to inform you that we cannot accept responsibility for replacing or refunding the order. 
      • Nail Company Wholesale Supply is not responsible for orders delivered to the wrong address, based on user error.
      • Packages returned to us on user ordering error (typically insufficient address or unit number) can be resent for an additional shipping charge. 
    • Are there any discounts or coupon codes?
      • Periodically we offer coupon codes. You may sign up to our emailing list so that you will be notified of any special promotions.
    • Is your site for professionals only?
      • We highly recommend that you have a license or prior training when purchasing the products on our site. Without proper training, some of the chemical ingredients found in these products may cause damage/irritation to you. In addition, with improper use, the product may become damaged. Otherwise, anyone is able to purchase from our site.
    • What is Navidium Package Protection?
      • Navidium Package Protection is a service provided that protects packages in which they are lost or stolen upon delivery. It is automatically added at every checkout, however, you have the option to remove it from your checkout.
      • Please note that by removing the Navidium Package Protection from your checkout, you are waiving coverage and releasing Nail Company Wholesale Supply of any responsibility if your package is lost or stolen.
      • Navidium Package Protection cost varies depending on your Order Subtotal, please reference the list below:
        • Navidium Package Protection charges a certain percentage of the cart total based on several factors.
      • We may request supporting documents, such as a police report, to finalize your claim. Failure to comply may result in the denial of your claim due to insufficient evidence.
      • All claims must be made within 30 days from the date it was shipped.
      • Why do I have to send in additional documents for verification?
        • Due to high fraudulent activities in recent days, we have placed a new policy regarding orders tagged with high alert. To protect our customers of possible fraudulent charges, we will require additional information to verify that it is you who made the purchase.
      • For questions relating to Returns and Exchanges, please click on the link provided below:

      Disclaimer: Nail Company Wholesale Supply, Inc is not responsible for the changes of manufacturing components, specifications, or color which may differ from literature, web sites or other promotional items. 

      Call: 850.434.6245
      Text: 850.503.2874
      Email: sales@nailcompany.com

      Business Hours
      9AM-5PM CST