1. Are you still shipping?
Yes, we are still shipping! Thank you for all your support. We follow closely to safety guidelines practice safety precautions so that we can continue to serve our customers. We thank you for your support.

2. Are there any discounts or coupon codes?
Periodically we offer coupon codes. You may sign up to our emailing list so that you will be notified of any special promotions.

3. Is your site for professionals only.
We highly recommend that you have a license or prior training when purchasing the products on our site. Without proper training, some of the chemical ingredients found in these products may cause damage/irritation to you. In addition, with improper use, the product may become damaged.

4. How long is shipping?
If your order is placed by 12pm during the business day, it will be processed and shipped out of our facility the same day. We are currently shipping out of Florida. Our ship time is 2-5 days depending on your location. Most of our packages will be delivered to you within 2-4 days.

5. How do I track my order?

6. Tracking states “Delivered” but I did not get a package.
Sometimes the tracking will show the package was "Delivered", however, it may take up to 3 days for the package to show up.

7. Do you provide package insurance?
Yes, we do provide package insurance at an affordable rate. Please make sure to check mark the small box for Route Insurance during checkout. We are not responsible for any lost or missing packages that has a "Delivered" tracking status. 

*For other questions relating to Returns and Exchanges, please click on the link provided below: